Terms & Conditions

  • This website is the shop, operated by Nina & Ellie Alexander, also known as The Sisters. It is located on a sub-domain of our main webpage, https://followthesisters.com. The company name behind all this is Arnel LTD, registered in Sofia, Bulgaria.

  • This website is simply our blog. Therefore, the information provided reflects only our opinion (Nina’s & Ellie’s) and cannot be treated as an exhaustive source of information, nor should you be taking any decision based on what you read here.

    When describing a location, we focus heavily on how we felt when visiting. Our mood and personal preferences always influence this opinion, so please take this into account. We try (and will always try) to be as subjective as possible, but we’re only human.

    Don’t forget to acknowledge the fact that we descibe places and experiences as seen and felt at a specific time. A lot of factors may influence your own experience and make it different to ours. If we’ve loved a beach, for example, but it ended up raining while you were there you’d probably going to love it slighly less.

  • Occasionally you will find links in our articles which suggest a purchase or offer more information on a service. Some of those links will be affiliate ones and we may get a tiny bit of commission if you end up purchasing something via this link. Do not worry, though. This will not affect the final cost you receive. On the contrary – on some occasions, there will be an incentive to use our link. (you’ll get a discount or some cash into your account that you can use). All in all, the affiliate links we use will either mean free money for both of us, or a minimal (literally a couple of bucks) commission for us.

  • To be able to provide you with those awesome products we use a print-on-demand service. This means that another company creates the goods, applies our colours and graphics to it, wraps it up, and sends it to you (with our labels).

    Because of this unusual arrangement, some very specific rules apply to purchases and refunds. Make sure you familiarise yourself with those rules before you make a purchase as we cannot be held liable if you don’t. We want you to always be happy and will do our very best to ensure you’re aware of all terms & conditions, yet it’s always up to you and only to give them a read.

  • We reserve the right to modify the prices if our shop from time to time. Unfortunately, we may not be able to reach out to you and notify you, so please don’t be mad at us.

  • As we mentioned above, we do not manufacture the products we sell. We do our very best to receive the most accurate information possible when it comes to sizes and materials, but every now and then things may go wrong.

    Please note that we will not be able to provide you with a refund because the item you’ve ordered doesn’t fit you. We will have tried our best to describe the sizing as accurately as possible, but if you end up overestimating or underestimating yourself, that’s on you… We’re really sorry.

    In case the mistake is on our end and you end up receiving something different than what you’ve ordered, please reach out to us as soon as possible. In this case, we’ll most certainly replace the item or refund you. Just give us some time to figure out what happened and how we can best handle the case.

  • Please read this carefully: you’re solely responsible for providing the correct billing and shipping information. If you’ve made a mistake and your order ends up coming back to us, you’ll have to cover the costs of the new shipping.

    Please note, that no refunds will be provided for orders which were returned to us due to a wrong address provided on your behalf. Updating your address following the order and saying that there’s no mistake is not going to cut it. We record the data at the time of the order and will always have this proof.

  • Based on the European Law you’re entitled to 14 days “cooling off” period, within which you have every right to return a product you’ve purchased online, no questions asked. If you decide that you want to return something, please follow the below procedure:

    • DO NOT(!) send it back to the address marked on the package when you received it. Instead, initiate your return by contacting us here.
    • Once you’re sent the return instructions, you have 14 days to submit the tracked return postage code. If you don’t send this code to us, we may never be able to find the returned item, so please don’t ignore this part.
    • Once we receive the returned package and confirm that it is in “as new” condition, we will be processing your refund within 14 days (we will try to have it done as soon as possible, but just in case we’re unable to do it immediately you can count on this deadline).

    For your refund to be processed, the following conditions are an absolute must:

    • The item should be (to the best of your abilities) in its original packaging;
    • The item should not have been worn/used;
    • The item should not have any markings, all labels should be in place.

    Generally speaking, if we figure out that you have used the item you’ve ordered, and then tried to send it back to us, we won’t honour your refund. On the bright side, you’ll have the right to receive it back but you’ll have to cover all posting fees.

    Lots of returns

    Bear in mind that if we receive lots of returns from you in a short period of time, this will be an indicator that something dodgy is going on. In this case, we may close your account without any prior warning. We may also close any other account, which we find to be related to yours and/or any shady activity.

    No refunds of shipping costs

    Please bear in mind that when a refund is processed, it will only reflect the cost of the product. Unfortunately, we cannot cover shipping costs.

  • We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

  • Although we test every product we have on our online store, the manufacturers are not immune to mistakes. In case this happens, you can rest assured that we’ll chase them until they send you an item that’s in great shape. To make sure this process goes as smoothly as possible, we’ll need you to contact us first and we’ll take it from there. Don’t worry, we’ll keep you posted.

  • As you can see we’ve left it open for users like yourself to comment and review items and articles. Although we do monitor those comments and occasionally remove comments due to offensive language, we neither confirm to agree or by any means endorse the content of those comments.

    When commenting, everyone (including yourself) is invited to follow these basic rules:

    • Make sure your opinion cannot insult anyone. Yes, we understand it is a hard thing to achieve these days, but genuine good spirit always shines through. If your comment or review doesn’t have this halo, we may feel that we need to remove it. On some occasions, we may reach out and let you know why we’ve deleted your input, but we don’t guarantee it. So, if we’ve removed a comment you’ll simply have to learn to live with it.
    • No curse words will make it. Just saying; no point of even trying.
    • If your comment doesn’t provide any value but does include a link to your website, chances are: we’re not going to post it. Sorry, not sorry.
    • If you’re posting through your social media and somehow managed to get around the platform’s rules and have an inappropriate profile photo we simply won’t be able to publish your comment.
    • If you’re bluntly insulting our work, we won’t publish your comment. Sorry, but we’re the ones paying for hosting and a bunch of other things. This entitles us to the right to make decisions like this. Think about this website as our digital home. If we don’t like you; you’re not invited. You can watch from the sidelines, but your input won’t be appreciated.

    The overall rule is: don’t be an a**. It’s really simple. Talk if you have something good to say. If you don’t, just move on.

  • OPTIONAL TOOLS

    We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

    You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever, arising from or relating to your use of optional third-party tools.

    Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

    We may also, in the future, offer new services and/or features through the websites (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

    THIRD-PARTY LINKS

    Certain content, products and services available via our websites may include materials from third-parties.

    Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

    We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

    PERSONAL INFORMATION

    Your submission of personal information through the websites is governed by our Privacy Policy.

    ERRORS, INACCURACIES, AND OMISSIONS

    Occasionally there may be information on our sites that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

    We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

    PROHIBITED USES

    In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

    DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

    We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

    We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

    You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

    You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

    In no case shall ARNEL LTD, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

     INDEMNIFICATION

    You agree to indemnify, defend and hold harmless ARNEL LTD and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

    SEVERABILITY

    In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

    TERMINATION

    The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

    These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

    If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

    ENTIRE AGREEMENT

    The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

    These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

    Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

    GOVERNING LAW

    These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Republic of Bulgaria.

    CHANGES TO TERMS OF SERVICE

    You can review the most current version of the Terms of Service at any time at this page.

    We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

    CONTACT INFORMATION

    Questions about the Terms of Service should be sent to us at hi@followthesisters.com.

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